Privacy Policy
Last Updated: February 2025
Our Commitment to Privacy
serenistygars is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our care services.
As a provider of senior care services, we process both general website data and sensitive health data of our residents. We strictly adhere to Singapore's Personal Data Protection Act (PDPA) and international standards.
Data Controller: serenistygars, 1 Orchard Boulevard, Singapore 248649
Contact: [email protected] | +65 6193 9517
What Data We Collect
1. Website Data
- Contact form submissions (Name, email address, phone number, message)
- IP address and browser information
- Time and duration of your visit to our website
- Pages visited and interactions
- Cookie data according to your settings
2. Care and Health Data
For the professional care of our residents, we collect:
- Personal details (Name, date of birth, address, emergency contacts)
- Health information and medical history
- Medication and treatment data
- Care documentation and progress reports
- Insurance information
- Biographical data for individualised care
3. Next-of-Kin Data
- Contact details of family members and related persons
- Communication preferences
- Powers of attorney and legal representation
How We Use Your Data
Care Services
- Planning and providing individualised care
- Medical care and monitoring
- Coordination with doctors and therapists
- Emergency management and crisis intervention
- Quality assurance and documentation
Communication and Service
- Responding to inquiries and providing advice
- Appointment scheduling and coordination
- Regular updates to next-of-kin
- Improving our services
- Website optimisation and user experience
Legal Bases for Data Processing
For marketing communications and optional services
To provide our care services
For documentation and reporting duties
How We Protect Your Data
Technical Security Measures
-
SSL Encryption
Secure data transmission between your browser and our server
-
Data Encryption
Health data is stored encrypted on secure servers in Singapore
-
Firewall Protection
Multi-layered protection against unauthorised access and cyberattacks
Organisational Measures
-
Access Controls
Only authorised personnel have access to resident data
-
Staff Training
Regular training on data protection and confidentiality
-
Regular Audits
Continuous review and improvement of our data protection measures
Data Protection Standards
ISO 27001
Information Security
PDPA Compliant
Singapore Law
Best Practices
Industry Standards
Data Retention and Storage
| Data Type | Retention Period | Basis / Purpose |
|---|---|---|
| Contact Form Data | 3 Years | Consultation and client service |
| Care Documentation | 10 Years | Legal retention obligation |
| Medical Data | As per healthcare regulations | Ministry of Health guidelines |
| Financial Records | 7 Years | Accounting & Corporate Law |
| Website Analytics | 26 Months | Legitimate interest |
| Marketing Data | Until withdrawal of consent | Consent |
After the retention periods expire, data is securely deleted or anonymised. For ongoing care relationships, only data necessary for current care is retained.
Your Rights
Your PDPA Rights
-
Right to Access
Request information about your personal data and how it is used
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Right to Correction
Correct any inaccurate or incomplete data we hold
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Right to Withdraw Consent
Withdraw consent for the collection, use, and disclosure of your data
Additional Rights
-
Right to Erasure
Request deletion of your data, subject to legal obligations
-
Right to Data Portability
Receive your data in a structured, machine-readable format
How to Exercise Your Rights
To exercise your rights, please contact our Data Protection Officer (DPO) in writing at:
serenistygars
Data Protection Officer
1 Orchard Boulevard
Singapore 248649
We will process your request within 30 days. If we cannot meet this deadline, we will notify you accordingly.
Third-Party Services and International Transfers
External Service Providers
We work with carefully selected service providers who support us in delivering our services:
IT Infrastructure
- • Hosting Provider (Singapore)
- • Backup Services (Singapore)
- • IT Maintenance and Support
- • Cybersecurity Services
Medical Partners
- • General Practitioners and Specialists
- • Physiotherapy Practices
- • Pharmacies
- • Laboratories
Website Services
- • Google Analytics (anonymised)
- • Google Fonts
- • Font Awesome
- • SSL Certificate Provider
Administration
- • Insurance Partners
- • Legal Counsel
- • Accounting Services
- • Quality Auditing
Data Protection Standards for Partners
- All partners are bound by data processing agreements
- Regular data protection audits and reviews
- Processing is carried out only according to our instructions
- Preference for Singapore-based and PDPA-compliant providers
Changes and Contact
Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or applicable laws. For significant changes, we will inform you via email or through our website.
The current version of this policy is always available on our website. The date of the last update can be found at the top of this document.
Data Protection Contact
Phone
+65 6193 9517
Mailing Address
serenistygars
Data Protection Officer
1 Orchard Boulevard
Singapore 248649
Right to Complain
If you believe that the processing of your data violates applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority:
10 Pasir Panjang Road, #03-01 Mapletree Business City
Singapore 117438
Website: www.pdpc.gov.sg